Meet Fia

Pre-visit summariser & scribe agent

Fia transforms patient inputs into goals, education, and draft clinical notes, ensuring smooth care assignments with minimal manual work. Cuts charting time by 80%, increases documentation accuracy, and frees doctors for more patient care.

Client
Supercare
Roles & Responsibilities
  • Market Research
  • JTBD analysis
  • Interaction & Visuals
  • Prototyping & Conversational Testing
Users
  • DPC physician
  • DPC care team
Devices
  • Responsive Web

The double review process

Care team spends anywhere between 10-12 mins per patient to review their intake, reports, lifestyle progress in isolation with their wholistic care profile. During encounter, a physician has to review this again for better consultation. What if we have a one actionable smart snapshot of patient and combine it with a one-click note creation? That’s exactly we did with this experience

Visit prep time
10-12
m
per patient per visit
Siloed data points
3-5
data sources
Manual note creation
10-12
m
per encounter
Poor facetime
20
%
facetime with patients

Fia helps all along

Fia helps your at every stage. Pre-visit, in-visit, post-visit.

Pre-visit

Once an appointment is booked, SuperAI synthesises all the patient information.

  • Summarise history, labs, meds
  • Summarise assessments
  • Summarise vitals

In-visit

Present a snapshot of synthesised information

Based on available data — Super AI can help identify and analyse areas like vital goals, next assessments, any gaps in care, education opportunities etc to look into for better patient care.

  • Synthesise actionable
  • Ambient scribe collects all findings in background
  • Generate encounter note

Post-visit

  • Auto assign goals & tasks
  • Send instructions to patient
  • Write note back to EMR
  • Initiate wellness check-in
  • Update CSAT

Encounter in progress

With health recommendations on left and notes on right, Physicians can simply accept & include the recommendations

Physician can add any additional finding either by typing in or starting the Live listen mode where both patient and doctor conversation is recorded and transcribed live in system

Once the note is ready and synthesised, it identifies various tasks to be done, any patient instructions to send or care items to delegate

Delegating care on patient app

Once a encounter is closed, these updates are shared automatically to patient app

Encounter details

Once an appointment is booked, SuperAI synthesises all the patient information.

Shared on patient app

The final outcomes

Fia’s adoption reduced documentation time per patient by 70%, cutting provider workload by 2–3 hours daily. Notes are now structured, goals auto-assigned, and education delivered via Aura. As a result, 90% of visits start with complete, synthesized context — improving care quality and raising provider satisfaction scores by 25%.

Pre-visit prep time

50

% ↑
Reduction in review & prep

Invisit charting time

50

%↓
In documentation

Increase in facetime

60

%↑
In overall facetime with patients