Care Automations

Personalise care workflow with automation nodes, triggers & agentic nodes

Every encounter creates 3-4 specific tasks for care teams — before visit, during visit & after visit. We identified all such areas so that we can free-up care team’s band-width. Every such task for automated through care automation workflow builder.

Client

Supercare

Roles & Responsibilities

Market Research
JTBD analysis
Interaction & Visuals
Prototyping & Conversational Testing

Users

DPC potential members
DPC Front desk

Devices

Responsive Web

The Problem

Reduce care team burn-out by automating repeat tasks

Almost 50-60% of team’s time is spent on repeat grunt work that doesn’t really need their involvement. This leads to poor focus on essential care activities & personalised touch.

Attending patients

15-20

patients every week

Onboarding & enrolling

10-15

patients every week

Scheduling appointments

45-60

appointments per month

Clinical intake

50-60

assessments per month

Post visit feedbacks

40-50

patients per month

Outreach & reminders

300

reminders per month

Core pillars of automation

When a certain event happens, execute the fix set of actions every time without a human intervention

Clinical workflow triggers

Every encounter creates 3-4 specific tasks for care teams — before visit, during visit & after visit. We identified all such areas so that we can free-up care team’s bandwith.

When new lead is generated

When a new patient register

When a new appointment is booked

When an appointment is completed

When a membership renewal is due

When a patient is diagnosed with new problem

When a patient enroll into new program

Sub-triggers

Each event comes with triggers and each trigger comes with sub-triggers

Workflow nodes

We designed consoles for each of the triggers so that it could be customised to specific workflows

The workflow builder

Open canvas which let’s user pick & configure triggers, workflow nodes and enables to automate clinical work

So how does it work?

Let’s take an example of pre-visit assessments. A patient books an appointment via app or by calling up to clinic.

When an appointment is booked — the workflow of pre-visit preparation initiates

The outreach sequences are activated where appointment confirmations, reminders and next assessments get shared

A patient is nudged to submit the assessments and once submitted, a pre-visit summary is prepared for care team’s review.

The final outcomes

These automation workflows saved 3-5 mins of clinic time per patient — before visit, during visit & post visit triggering right clinical workflows automatically.

Care Automations

Personalise care workflow with automation nodes, triggers & agentic nodes

Every encounter creates 3-4 specific tasks for care teams — before visit, during visit & after visit. We identified all such areas so that we can free-up care team’s band-width. Every such task for automated through care automation workflow builder.

Client

Roles & Responsibilities

Users

Devices

The Problem

Reduce care team burn-out by automating repeat tasks

Almost 50-60% of team’s time is spent on repeat grunt work that doesn’t really need their involvement. This leads to poor focus on essential care activities & personalised touch.

Attending patients

15-20

Onboarding & enrolling

10-15

Scheduling appointments

45-60

Clinical intake

50-60

Post visit feedbacks

40-50

Outreach & reminders

300

Core pillars of automation

When a certain event happens, execute the fix set of actions every time without a human intervention

Clinical workflow triggers

Every encounter creates 3-4 specific tasks for care teams — before visit, during visit & after visit. We identified all such areas so that we can free-up care team’s bandwith.

When new lead is generated

When a new patient register

When a new appointment is booked

When an appointment is completed

When a membership renewal is due

When a patient is diagnosed with new problem

When a patient enroll into new program

Sub-triggers

Each event comes with triggers and each trigger comes with sub-triggers

Workflow nodes

We designed consoles for each of the triggers so that it could be customised to specific workflows

The workflow builder

Open canvas which let’s user pick & configure triggers, workflow nodes and enables to automate clinical work

So how does it work?

Let’s take an example of pre-visit assessments. A patient books an appointment via app or by calling up to clinic.

When an appointment is booked — the workflow of pre-visit preparation initiates

The outreach sequences are activated where appointment confirmations, reminders and next assessments get shared

A patient is nudged to submit the assessments and once submitted, a pre-visit summary is prepared for care team’s review.

The final outcomes

These automation workflows saved 3-5 mins of clinic time per patient — before visit, during visit & post visit triggering right clinical workflows automatically.

Saved staff time

30-40

Service consistency

30

Increase in CSAT

1.5